Disclaimer:
Farmgate Equine ABN: 63 620 808 791, hereinafter referred to as “Farmgate Equine,” has established this website for equine customers within the Esperance port zone.
By accessing and using the website www.farmgateequine.com.au, hereinafter referred to as the “Website,” you agree to be bound by these terms of use. If you do not agree to these terms, please refrain from using the Website.
Accuracy of Information:
While Farmgate Equine strives for accuracy and timeliness, the information provided on this website is presented “as is” and without any representation or warranty regarding its reliability, accuracy, or completeness. Farmgate Equine, including its employees, shall not be held responsible for any errors or omissions in the information on this website, nor for any damages or losses arising from the use of this information. Please note that illustrations, photos, and packaging on the website are for representation purposes only, and actual products may vary. Farmgate Equine shall not be liable for any stock shortages due to supplier or logistical issues. Farmgate Equine reserves the right to limit purchases to normal retail quantities.
Orders:
Online Store Orders:
Placing an order through our online store constitutes an offer to purchase a specific product at the specified price, including delivery, taxes, and other charges. Farmgate Equine reserves the right to reject your offer for any reason, including but not limited to product unavailability, errors in your order, or errors in the product description or price on the website. An order confirmation will be sent to customers upon purchase.
Click & Collect" Orders:
When placing an order through our online store for “Click & Collect,” you are making an offer to purchase a specific product at the specified price, including delivery, taxes, and other charges. Farmgate Equine reserves the right to reject your offer for any reason, including but not limited to product unavailability, errors in your order, or errors in the product description or price on the website. The Farmgate Equine online store receiving the order will contact the customer promptly to provide pick-up details.
Pricing:
Prices for products, services, delivery, and other charges displayed on the online store website are current at the time of publication. However, Farmgate Equine reserves the right to change prices at any time. All prices are in Australian Dollars (AUD). Please note that online prices may differ from in-store prices.
GST:
Prices displayed on this website include 10% Goods and Services Tax (GST). The Farmgate Equine website is intended for use by residents of Esperance, Western Australia only.
Warranty
Click & Collect" Transactions:
Terms and conditions governing sales will align with those of the Farmgate Equine online store. For claims or returns, please refer to Farmgate Equine’s terms and conditions.
Products Shipped by Suppliers:
All products are covered by statutory warranties, guaranteeing products to be free from defects in workmanship and materials, of merchantable quality, fit for their intended purpose, and matching the description provided. Statutory warranties remain valid for at least three months from the date of purchase, unless an extended warranty applies. These warranties do not apply to products damaged due to mistreatment, abuse, or unintended use. Please consult packaging instructions for product-specific guidance. Farmgate Equine reserves the right to assess returned products to ascertain warranty breaches.
Returning a Product for a Refund:
Farmgate Equine is committed to customer satisfaction. If you need to return a product, please follow our straightforward returns process. Our policy aligns with consumer rights and retailer obligations under the Australian Consumer Law (ACL).
When to return a product:
You are entitled to a refund, replacement, or credit from Farmgate Equine if an item purchased fails to meet one of the consumer guarantees outlined in the Australian Consumer Law (ACL). This includes situations where the product is faulty, of unacceptable quality, does not match the description or sample, is unfit for its intended purpose, or is not delivered within a reasonable time frame. Proof of purchase is required for all returns.
How to return a product purchased online:
Items bought from our online store can be returned by post to Farmgate Equine. Contact our Farmgate Esperance customer service team to arrange return or exchange shipping. Provide your name, phone number, product name, and reason for return.
Responsibility for return costs:
Farmgate Equine covers delivery charges for returns related to consumer guarantee failures under the Australian Consumer Law. These returns must use the recommended shipping method discussed with a Farmgate Equine Online customer service team member. Return delivery charges will be deducted from your refund. We also refund the original delivery cost and cover the delivery of replacement items.
In instances where Farmgate Equine’s error, such as a picking error resulting in incorrect goods, is the cause of the return, we will cover the associated shipping costs.
Repairs under Manufacturer's Warranties:
For issues not amounting to a breach of statutory warranty, you may qualify for product repair under the manufacturer’s warranty. Contact us for the manufacturer’s contact details. For guidance on product operation, consider reaching out to the manufacturer directly.
Limitation of Liability:
Farmgate Esperance and Farmgate Equine disclaim liability for any direct, indirect, incidental, special, or consequential damages arising from Website use or misuse. This includes damages related to subsequent purchases stemming from the initial purchase, obtaining substitute products, messages received, transactions entered into via the website, or unauthorized access to your website information. Where an Act of Parliament suggests any term, condition, or warranty within these terms and conditions, Farmgate Equine’s liability will be restricted. Regarding purchased goods, Farmgate Equine may opt to replace, supply equivalent goods, repair, cover the cost of replacement or acquisition, or cover repair expenses for the goods in the event of a breach.
Website Use:
The Website offers general information that may not be exhaustive or tailored to your unique circumstances. It does not substitute professional advice adapted to your specific situation. You must use the Website and its contents in compliance with all laws, regulations, and third-party rights. Do not breach standards, content requirements, or codes set by relevant authorities. Prohibited uses include involvement with unlawful, threatening, abusive, defamatory, obscene, pornographic, profane, or indecent content.
You are responsible for ensuring that your equipment, software, and services required for Website access function correctly, and you are well-versed in their use.
You are strictly prohibited from:
– Violating any laws or regulations.
– Infringing on third-party rights.
– Breaching standards, content requirements, or codes specified by relevant authorities.
– Engaging in or promoting unlawful, threatening, abusive, defamatory, obscene, pornographic, profane, or indecent content.
All intellectual property rights, including copyright, in the Website and its contents belong to us, or we hold licenses for their use. Unless expressly permitted by the Copyright Act 1968 (Cth) and these terms of use, you may not reproduce, modify, or adapt the Website or its contents.
Farmgate Equine reserves the right to modify these terms at its sole discretion and without prior notice.
